Refund Policy

Rental charges

The rental price, applicable taxes, delivery charges, and refundable security deposit, if any, are shown at checkout or confirmed before the booking is accepted.

Razorpay / online settlements

Approved refunds for online payments are sent to the original payment method. Banks and payment providers may take additional working days to show the credit after we process it.

Cancellations

Contact us as soon as possible to request a cancellation. Eligibility and the amount refunded depend on whether the garment has been reserved, altered, prepared, or dispatched. Customisation and delivery costs already incurred may be non-refundable.

Damage & security deposits

A refundable deposit is released after the garment and accessories are returned and inspected. Reasonable cleaning, repair, replacement, late-return, or missing-item costs may be deducted. We will explain any deduction applied.

Faulty garments

If you receive an incorrect or materially damaged garment, notify us promptly with your order details and photos. After verification, we may arrange a replacement, reschedule the rental, issue store credit, or provide an appropriate refund.

Grievances

For cancellation, refund, or deposit questions, contact gemboutiqueinquiries@gmail.com with your order number and registered contact details.